Search FAQs
Are any items in my home not covered by my policy?
There may be items that are excluded or have limited coverage. You should consult your policy for these excluded or limited items.
Can I make a partial payment on my bill?
If you pay less than the invoice amount, we may change your billing mode to the payment option that most closely meets the balance paid. The lowest amount you can pay is two month’s premium, but then you must enroll in monthly pay, which can only be done by automatic bank draft.
Can I make a payment online?
Go to https://finys.bartonmutualgroup.com/ to sign up for an online account or to make a payment. You will need a declarations page or an invoice handy in order to get the required information to set up the account. If you use the Quick Pay button, you can pay without setting up an account. For any policy with us, you may call our office to make a free payment over the phone with your Visa, Mastercard, American Express, Discover or a check. You may also go to your agent’s office to make a payment.
Do I need to run all questions, changes, claims, etc. through my agent’s office before I can call the home office?
No, but we do encourage communication between the agent and insured.
Do you charge an additional fee to make a payment over the phone?
No! It is free to make a payment by phone. We accept Visa, Mastercard, American Express, Discover and checks by phone. Call 417-843-6265 and press 2 to take advantage of these convenient payment options (Monday-Friday from 8:00-4:30).
Does my deductible apply on an annual basis or is it per claim?
The deductible applies per claim. For example, if your deductible is $2,500 and you have a payable claim June 1, you would incur the cost of the deductible. If you had a second payable claim on July 1, you would again incur the cost of the deductible. Each time you have a claim you incur the deductible.
Does paying premiums guarantee that my claim will be paid?
Paying premiums only guarantees that your policy remains in force. For a claim to be paid, it must be caused by a covered peril, policy conditions must be met and the damages must be higher than your deductible.
How do I cancel my policy?
Contact your agent or mail us a request. It’s important to name the specific date of cancellation. We also need to know if your mailing address has changed. Although not mandatory, we would like to know the reason for cancellation. We cannot cancel a policy by phone.
How do I change agents?
We require a signed written request to change agents. The agent you are transferring to can submit your signed Change Agent of Record request.
How do I change my billing mode?
If you wish to enroll in the monthly option, please fill out the Bank Draft Authorization Form and send it in to our office with two months premium. If you wish to change to a different mode, please call our home office or your agent.